sa****@em****.com & No phone number available.

Sangita Sengupta Dhrm

To provide quality service to EK, OAL and Code share and passengers in respect to check-in, boarding, special... | Dubai, Dubai, United Arab Emirates

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Sangita Sengupta Dhrm’s Emails sa****@em****.com

Sangita Sengupta Dhrm’s Phone Numbers No phone number available.

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Sangita Sengupta Dhrm’s Location Dubai, Dubai, United Arab Emirates

Sangita Sengupta Dhrm’s Expertise To provide quality service to EK, OAL and Code share and passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures so that EK & OAL and Code share passengers and their baggage are handled in a consistent and efficient manner. To raise mishandled baggage files, conduct primary baggage tracing in the World Tracer System, process & finalize claims (for EK passengers) at Dubai airport in order to provide a quality service to EK and OAL passengers, whose baggage has been mishandled, so that their confidence is restored and their inconvenience is minimized, through efficient service recovery. GENERAL ACCOUNTIBILITIES: - Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments. - Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi-cultural work environment. - Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this. - Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Acts as a mentor to Airport Services Agents and Assistants as and when required, in order to give them confidence and to impart the knowledge and experience necessary for the Agents/Assistant to progress within the Airport Services Organization. Conducts performance reviews for the Airport Services Assistants so that the review process is completed in a timely manner.

Sangita Sengupta Dhrm’s Current Industry Emirates

Sangita Sengupta Dhrm’s Prior Industry
Bharti Airtel International | Air Deccan | Indigo | Emirates

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Work Experience

Emirates

Emirates - Baggage Services (Network Tracing)

Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Emirates

Standards Quality and Procedures

Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Emirates

Senior Ambassador VIP Service Emirates/Check-in & Boarding(First/Business&Premium Class)

Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Indigo

Flight Purser

Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Air Deccan

Senior Cabin crew

Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Bharti Airtel International

Customer Care Executive

Wed Dec 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Sangita Sengupta Dhrm Email Addresses

sa****@em****.com Work Email

sa****@em****.com Personal Email

FAQ About Sangita Sengupta Dhrm

Sangita Sengupta Dhrm is located at
Dubai, Dubai, United Arab Emirates

Sangita Sengupta Dhrm is a
To provide quality service to EK, OAL and Code share and passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures so that EK & OAL and Code share passengers and their baggage are handled in a consistent and efficient manner. To raise mishandled baggage files, conduct primary baggage tracing in the World Tracer System, process & finalize claims (for EK passengers) at Dubai airport in order to provide a quality service to EK and OAL passengers, whose baggage has been mishandled, so that their confidence is restored and their inconvenience is minimized, through efficient service recovery. GENERAL ACCOUNTIBILITIES: - Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments. - Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi-cultural work environment. - Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this. - Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Acts as a mentor to Airport Services Agents and Assistants as and when required, in order to give them confidence and to impart the knowledge and experience necessary for the Agents/Assistant to progress within the Airport Services Organization. Conducts performance reviews for the Airport Services Assistants so that the review process is completed in a timely manner. Emirates

Sangita Sengupta Dhrm currently works in the
Emirates

Sangita Sengupta Dhrm specializes in
To provide quality service to EK, OAL and Code share and passengers in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures so that EK & OAL and Code share passengers and their baggage are handled in a consistent and efficient manner. To raise mishandled baggage files, conduct primary baggage tracing in the World Tracer System, process & finalize claims (for EK passengers) at Dubai airport in order to provide a quality service to EK and OAL passengers, whose baggage has been mishandled, so that their confidence is restored and their inconvenience is minimized, through efficient service recovery. GENERAL ACCOUNTIBILITIES: - Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments. - Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi-cultural work environment. - Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this. - Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. - Acts as a mentor to Airport Services Agents and Assistants as and when required, in order to give them confidence and to impart the knowledge and experience necessary for the Agents/Assistant to progress within the Airport Services Organization. Conducts performance reviews for the Airport Services Assistants so that the review process is completed in a timely manner.